ServiceNow MCP Server (NowAIKit)
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Production-ready Model Context Protocol server for ServiceNow platform integration - ITOM, ITSM, CMDB with OAuth, natural language queries, and enterprise security controls
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Setting up with Highlight
This MCP is not yet compatible with Highlight’s one-click setup. However, you can still use it with Highlight by following these steps:
- Download and install Highlight from highlightai.com/download
- Navigate to the plugins tab and select "Add Custom Plugin"
-
Configure the plugin with the settings below
Plugin Name
ServiceNow MCP Server (NowAIKit)Command (node, npx, python, etc.)Please refer to the README for specific instructions on how to obtain API keys or other required environment variables.
- Enable "Start Automatically" if you want the plugin to start when Highlight launches
Claude Desktop / Cursor
Paste into your MCP client config file to install this server.
{
"mcpServers": {
"servicenow mcp server (nowaikit)": {
"server": {
"command": "npx",
"args": [
"-y",
"nowaikit"
],
"env": {
"SERVICENOW_INSTANCE_URL": "",
"SERVICENOW_AUTH_METHOD": "",
"SERVICENOW_BASIC_USERNAME": "",
"SERVICENOW_BASIC_PASSWORD": "",
"WRITE_ENABLED": "",
"SCRIPTING_ENABLED": "",
"CMDB_WRITE_ENABLED": "",
"NOW_ASSIST_ENABLED": "",
"ATF_ENABLED": "",
"MCP_TOOL_PACKAGE": "",
"TRANSPORT": "",
"PORT": "",
"NOWAIKIT_API_KEY": "",
"FLUENT_ENABLED": ""
}
}
}
}
}McpServers
{
"server": {
"command": "npx",
"args": [
"-y",
"nowaikit"
],
"env": {
"SERVICENOW_INSTANCE_URL": "",
"SERVICENOW_AUTH_METHOD": "",
"SERVICENOW_BASIC_USERNAME": "",
"SERVICENOW_BASIC_PASSWORD": "",
"WRITE_ENABLED": "",
"SCRIPTING_ENABLED": "",
"CMDB_WRITE_ENABLED": "",
"NOW_ASSIST_ENABLED": "",
"ATF_ENABLED": "",
"MCP_TOOL_PACKAGE": "",
"TRANSPORT": "",
"PORT": "",
"NOWAIKIT_API_KEY": "",
"FLUENT_ENABLED": ""
}
}
}Transport
"stdio"Package
"nowaikit"Registry
"npm"Production-ready Model Context Protocol server for ServiceNow platform integration - ITOM, ITSM, CMDB with OAuth, natural language queries, and enterprise security controls
Connect Claude, ChatGPT, Gemini, Cursor, Copilot, or any AI, to ServiceNow.
450+ tools across ITSM, ITOM, CMDB, HRSD, CSM, Flow Designer, scripting & portal. Read, build, query and automate any instance in plain English.
New in 4.4 to 4.7: impact analysis (list_table_config / find_field_references / find_script_references) to see what depends on a table, field or script before you change it, Local Sync to pull artifacts to local files, and aggregate_report for server-side reports (count plus averages, no truncation).
# 1 — install npm install -g nowaikit # 2 — run the wizard: it detects your AI clients and writes their config for you npx nowaikit setup
Restart your AI client (Claude Desktop, Cursor, …) and start asking. Done.
Prefer a UI?npx nowaikit webfor a local dashboard — or useNowAIKit Cloud(nothing to install).
Add this to your client's MCP config (Claude Desktopclaude_desktop_config.json, Cursor~/.cursor/mcp.json, etc.):
{ "mcpServers": { "nowaikit": { "command": "npx", "args": ["-y", "nowaikit"], "env": { "SERVICENOW_INSTANCE_URL": "https://yourcompany.service-now.com", "SERVICENOW_BASIC_USERNAME": "your_username", "SERVICENOW_BASIC_PASSWORD": "your_password" } } } }
OAuth, multiple instances, and per-client steps →Client setup·OAuth setup.
No instance? Grab a free Personal Developer Instance atdeveloper.servicenow.com.
- "How many active P1 incidents are open right now?"
- "Show me the 5 most recent changes and their risk."
- "Create a business rule on the incident table that…"
- "Run the ATF suite for the HR onboarding flow."
- "What's the CMDB health for our prod CIs?"
- "Look up GlideRecord.addEncodedQuery in the ServiceNow docs and show the syntax."
Read-only by default.Write, scripting and CMDB changes are opt-in flags — prod can't be modified by accident.
Full guides & product home →nowaikit.com
- 🌐nowaikit.com— docs, guides & product home
- ☁️NowAIKit Cloud— the toolkit in your browser, no install
- 📦nowaikit-sdk— TypeScript ServiceNow client library
- 🧰NowAIKit Builder(VS Code) ·NowAIKit Utils(browser extension)
⚠️ Official distribution only:install fromnpm (nowaikit)ornowaikit.com. NowAIKit is never shipped as a downloadable GitHub.zip— beware copycat "download" repos.
© 2026 NowAIKit · Source available under theElastic License 2.0
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