Freshservice MCP Server
About
MCP server created for Freshservice, allowing AI models to interact with Freshservice modules
Details
- Author
- effytech
- Downloads
- 302
- Categories
- Cloud Service, Other, Project Management
Jump to
- Enterprise-grade Freshservice API integration
- AI model compatibility (Claude and others)
- Automated ITSM management for routine tasks
- Workflow acceleration through reduced manual intervention
- Supports 13 Freshservice modules
Setting up with Highlight
This MCP is not yet compatible with Highlight’s one-click setup. However, you can still use it with Highlight by following these steps:
- Download and install Highlight from highlightai.com/download
- Navigate to the plugins tab and select "Add Custom Plugin"
-
Configure the plugin with the settings below
Plugin Name
Freshservice MCP ServerCommand (node, npx, python, etc.)Please refer to the README for specific instructions on how to obtain API keys or other required environment variables.
- Enable "Start Automatically" if you want the plugin to start when Highlight launches
From the repository
Install via Smithery (npx -y @smithery/cli install @effytech/freshservice_mcp --client claude) or configure manually in Claude Desktop by adding a freshservice-mcp entry with command: "uvx", args: ["freshservice-mcp"], and environment variables FRESHSERVICE_API_KEY and FRESHSERVICE_DOMAIN. For testing, run uvx freshservice-mcp --env FRESHSERVICE_API_KEY=<api_key> --env FRESHSERVICE_DOMAIN=<domain>.
Claude Desktop / Cursor
Paste into your MCP client config file to install this server.
{
"mcpServers": {
"freshservice mcp server": {
"freshservice_mcp": {
"command": "npx",
"args": [
"-y",
"@smithery/cli",
"install",
"@effytech/freshservice_mcp",
"--client",
"claude"
]
}
}
}
}McpServers
{
"freshservice_mcp": {
"command": "npx",
"args": [
"-y",
"@smithery/cli",
"install",
"@effytech/freshservice_mcp",
"--client",
"claude"
]
}
}A powerful MCP (Model Context Protocol) server implementation that seamlessly integrates with Freshservice, enabling AI models to interact with Freshservice modules and perform various IT service management operations. This integration bridge empowers your AI assistants to manage and resolve IT service tickets, streamlining your support workflow.
- Enterprise-Grade Freshservice Integration: Direct, secure communication with Freshservice API endpoints
- AI Model Compatibility: Enables Claude and other AI models to execute service desk operations through Freshservice
- Automated ITSM Management: Efficiently handle ticket creation, updates, responses, and asset management
- Workflow Acceleration: Reduce manual intervention in routine IT service tasks
This MCP server currently supports operations across a wide range of Freshservice modules:
- Tickets
- Changes
- Conversations
- Products
- Requesters
- Agents
- Agent Groups
- Requester Groups
- Canned Responses
- Canned Response Folders
- Workspaces
- Solution Categories
- Solution Folders
- Solution Articles
The server provides a comprehensive toolkit for Freshservice operations:
When usingget_changesorfilter_changeswith thequeryparameter,the query string must be wrapped in double quotesfor the Freshservice API to work correctly:
✅CORRECT:"status:3","approval_status:1 AND status:<6"
❌WRONG:status:3(will cause 500 Internal Server Error)
- "status:3"- Changes awaiting approval
- "approval_status:1"- Approved changes
- "approval_status:1 AND status:<6"- Approved changes that are not closed
- "planned_start_date:>'2025-07-14'"- Changes starting after specific date
- "status:3 AND priority:1"- High priority changes awaiting approval
To install freshservice_mcp automatically via Smithery:
npx -y @smithery/cli install @effytech/freshservice_mcp --client claude
- A Freshservice account (sign up atfreshservice.com)
- Freshservice API key
- uvxinstalled (pip install uvorbrew install uv)
-
Generate your Freshservice API key from the admin panel:
- Navigate to Profile Settings → API Settings
- Copy your API key for configuration
Set up your domain and authentication details as shown below
- Install Claude Desktop from theofficial website
- Add the following configuration to yourclaude_desktop_config.json:
"mcpServers": { "freshservice-mcp": { "command": "uvx", "args": [ "freshservice-mcp" ], "env": { "FRESHSERVICE_APIKEY": "<YOUR_FRESHSERVICE_APIKEY>", "FRESHSERVICE_DOMAIN": "<YOUR_FRESHSERVICE_DOMAIN>" } } }
Important: Replace<YOUR_FRESHSERVICE_APIKEY>with your actual API key and<YOUR_FRESHSERVICE_DOMAIN>with your domain (e.g.,yourcompany.freshservice.com)
Once configured, you can ask Claude to perform operations like:
- "Create a new incident ticket with subject 'Network connectivity issue in Marketing department' and description 'Users unable to connect to Wi-Fi in Marketing area', set priority to high"
- "List all critical incidents reported in the last 24 hours"
- "Update ticket #12345 status to resolved"
- "Create a change request for scheduled server maintenance next Tuesday at 2 AM"
- "Update the status of change request #45678 to 'Approved'"
- "Close change #5092 with result explanation 'Successfully deployed to production. All tests passed.'"
- "List all pending changes"
- "Show asset details for laptop with asset tag 'LT-2023-087'"
- "Create a solution article about password reset procedures"
For testing purposes, you can start the server manually:
uvx freshservice-mcp --env FRESHSERVICE_APIKEY=<your_api_key> --env FRESHSERVICE_DOMAIN=<your_domain>
- Verify your Freshservice API key and domain are correct
- Ensure proper network connectivity to Freshservice servers
- Check API rate limits and quotas
- Verify theuvxcommand is available in your PATH
This MCP server is licensed under the MIT License. See the LICENSE file in the project repository for full details.
- Freshservice API Documentation
- Claude Desktop Integration Guide
- MCP Protocol Specification
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