Jitbit Helpdesk Mcp Server
About
An MCP server that lets AI assistants search and read support tickets from Jitbit Helpdesk. Works with both SaaS and on-premise installations. Three read-only tools: search tickets, list tickets, and get ticket with full conversation thread.
Details
- Author
- jitbit
- Downloads
- 348
- Categories
- Communication, Other
Jump to
- Search tickets by keyword or phrase
- List tickets with mode and status filters
- View full ticket conversation threads
- Works with SaaS and on-premise installations
- Hosted endpoint requires no local installation
- Supports pagination (limit up to 100 results)
Setting up with Highlight
This MCP is not yet compatible with Highlight’s one-click setup. However, you can still use it with Highlight by following these steps:
- Download and install Highlight from highlightai.com/download
- Navigate to the plugins tab and select "Add Custom Plugin"
-
Configure the plugin with the settings below
Plugin Name
Jitbit Helpdesk Mcp ServerCommand (node, npx, python, etc.)Please refer to the README for specific instructions on how to obtain API keys or other required environment variables.
- Enable "Start Automatically" if you want the plugin to start when Highlight launches
From the repository
Choose between two setup options. The recommended hosted HTTP endpoint is built into Jitbit (SaaS and on-premise version 11.21 or later) and requires only the Jitbit URL and an API token. The local npm package runs via npx for on-premise installations older than 11.21. Use JITBIT_URL and JITBIT_TOKEN environment variables. Configure the server in Claude Desktop, Claude Code, Cursor, or Windsurf. The server provides three tools: jitbit_search_tickets (keyword search), jitbit_list_tickets (list with filters), and jitbit_get_ticket (retrieve a single ticket with conversation thread).
Claude Desktop / Cursor
Paste into your MCP client config file to install this server.
{
"mcpServers": {
"jitbit helpdesk mcp server": {
"jitbit-helpdesk": {
"command": "npx",
"args": [
"-y",
"jitbit-helpdesk-mcp"
],
"env": {
"JITBIT_URL": "https://yourcompany.jitbit.com",
"JITBIT_TOKEN": "your-api-token"
}
}
}
}
}McpServers
{
"jitbit-helpdesk": {
"command": "npx",
"args": [
"-y",
"jitbit-helpdesk-mcp"
],
"env": {
"JITBIT_URL": "https://yourcompany.jitbit.com",
"JITBIT_TOKEN": "your-api-token"
}
}
}Search and read support tickets from Jitbit Helpdesk via AI assistants. Works with SaaS and on-premise installations.
An MCP (Model Context Protocol) server that lets AI assistants search and read support tickets fromJitbit Helpdesk. Works with both SaaS and on-premise installations.
⚠️Use the hosted HTTP endpoint when possible.Jitbit ships a built-in HTTP MCP endpoint at/api/mcpon all SaaS and on-premise installs running version 11.21 or later. That is the preferred way to connect AI assistants to Jitbit — no local install, always in sync with Jitbit releases. See theJitbit MCP docs. Starting with2.x, this npm package is a thin stdio proxyto that same endpoint, for clients that don't yet support remote HTTP MCP servers.Jitbit 11.21 or later is required.If you're on an older on-premise version, stay onjitbit-helpdesk-mcp@1.x.
- Hosted HTTP endpoint(recommended) — connect your MCP client directly to Jitbit's/api/mcp. Use this whenever your client supports HTTP MCP transport.
- Local npm package (stdio proxy)— this repo. Use it when your MCP client only supports stdio transport. It forwards every request to{JITBIT_URL}/api/mcpand adds nothing of its own.
claude mcp add --transport http jitbit-helpdesk https://yourcompany.jitbit.com/api/mcp \ --header "Authorization: Bearer your-api-token"
{ "mcpServers": { "jitbit-helpdesk": { "type": "http", "url": "https://yourcompany.jitbit.com/api/mcp", "headers": { "Authorization": "Bearer your-api-token" } } } }
Option 2: Local npm package (stdio proxy)
claude mcp add jitbit-helpdesk \ -e JITBIT_URL=https://yourcompany.jitbit.com \ -e JITBIT_TOKEN=your-api-token \ -- npx -y jitbit-helpdesk-mcp
- Claude Desktop:~/Library/Application Support/Claude/claude_desktop_config.json(macOS) or%APPDATA%\Claude\claude_desktop_config.json(Windows)
- Cursor: Settings > MCP Servers
- Windsurf: Settings > MCP Servers
{ "mcpServers": { "jitbit-helpdesk": { "command": "npx", "args": ["-y", "jitbit-helpdesk-mcp"], "env": { "JITBIT_URL": "https://yourcompany.jitbit.com", "JITBIT_TOKEN": "your-api-token" } } } }
- Log in to your Jitbit Helpdesk
- Go to yourUser Profile(click your avatar in the top right)
- Click the"API Token"button
- Copy the token and use it as theJITBIT_TOKENvalue
The proxy exposes whatever tools the connected Jitbit instance advertises at/api/mcp— typically ticket search, list, and read, plus anything Jitbit adds in later releases. Use your MCP client's tool listing (or theJitbit MCP docs) for the up-to-date catalog.
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