Zendesk MCP Server KON
About
이 프로젝트는 reminia/zendesk-mcp-server(https://github.com/reminia/zendesk-mcp-server) 를 포크하여 추가 기능과 개선사항을 추가한 버전입니다.
Details
- License
- Apache-2.0
Explore
- Retrieve and manage Zendesk tickets and comments
- Manage community posts, comments, and topics
- Analyze tickets and draft responses via prompts
- Access full Help Center articles as knowledge base resources
- Supports filtering and sorting for community posts
Setting up with Highlight
This MCP is not yet compatible with Highlight’s one-click setup. However, you can still use it with Highlight by following these steps:
- Download and install Highlight from highlightai.com/download
- Navigate to the plugins tab and select "Add Custom Plugin"
-
Configure the plugin with the settings below
Plugin Name
Zendesk MCP Server KONCommand (node, npx, python, etc.)Please refer to the README for specific instructions on how to obtain API keys or other required environment variables.
- Enable "Start Automatically" if you want the plugin to start when Highlight launches
From the repository
1. Install the package:
uv venv && uv pip install -e .
2. Configure in Claude desktop:
{
"mcpServers": {
"zendesk": {
"command": "uv",
"args": [
"--directory",
"/path/to/zendesk-mcp-server-kon",
"run",
"zendesk"
],
"env": {
"ZENDESK_SUBDOMAIN": "your-zendesk-subdomain",
"ZENDESK_EMAIL": "your-zendesk-email",
"ZENDESK_API_KEY": "your-zendesk-api-key"
}
}
}
}
Replace the environment variables with your Zendesk credentials:
- ZENDESK_SUBDOMAIN: Your Zendesk subdomain (e.g., if your Zendesk URL is company.zendesk.com, use company)
- ZENDESK_EMAIL: Your Zendesk admin email address
- ZENDESK_API_KEY: Your Zendesk API token
Claude Desktop / Cursor
Paste into your MCP client config file to install this server.
{
"mcpServers": {
"zendesk mcp server kon": {
"zendesk-mcp-server-kon": {
"command": "uv",
"args": [
"venv",
"&&",
"uv",
"pip",
"install",
"-e",
"."
]
}
}
}
}McpServers
{
"zendesk-mcp-server-kon": {
"command": "uv",
"args": [
"venv",
"&&",
"uv",
"pip",
"install",
"-e",
"."
]
}
}This project is a fork of reminia/zendesk-mcp-server with modifications to support additional features and improvements.
A Model Context Protocol server for Zendesk.
This server provides a comprehensive integration with Zendesk. It offers:
- Tools for retrieving and managing Zendesk tickets and comments
- Tools for managing community posts, comments, and topics
- Specialized prompts for ticket analysis and response drafting
- Full access to the Zendesk Help Center articles as knowledge base
Setup
1. Install the package:
uv venv && uv pip install -e .
2. Configure in Claude desktop:
{
"mcpServers": {
"zendesk": {
"command": "uv",
"args": [
"--directory",
"/path/to/zendesk-mcp-server-kon",
"run",
"zendesk"
],
"env": {
"ZENDESK_SUBDOMAIN": "your-zendesk-subdomain",
"ZENDESK_EMAIL": "your-zendesk-email",
"ZENDESK_API_KEY": "your-zendesk-api-key"
}
}
}
}
Replace the environment variables with your Zendesk credentials:
- ZENDESK_SUBDOMAIN: Your Zendesk subdomain (e.g., if your Zendesk URL is company.zendesk.com, use company)
- ZENDESK_EMAIL: Your Zendesk admin email address
- ZENDESK_API_KEY: Your Zendesk API token
Resources
- zendesk://knowledge-base, get access to the whole help center articles.
Prompts
analyze-ticket
Analyze a Zendesk ticket and provide a detailed analysis of the ticket.
draft-ticket-response
Draft a response to a Zendesk ticket.
Tools
Ticket Management
get_ticket
Retrieve a Zendesk ticket by its ID - Input: -ticket_id (integer): The ID of the ticket to retrieve
get_ticket_comments
Retrieve all comments for a Zendesk ticket by its ID - Input: -ticket_id (integer): The ID of the ticket to get comments for
create_ticket_comment
Create a new comment on an existing Zendesk ticket - Input: -ticket_id (integer): The ID of the ticket to comment on
- comment (string): The comment text/content to add
- public (boolean, optional): Whether the comment should be public (defaults to true)
Community Management
get_community_posts
Retrieve community posts with optional filtering and sorting - Input: -filter_by (string, optional): Filter posts by status (planned, not_planned, completed, answered, none)
- sort_by (string, optional): Sort posts by criteria (created_at, edited_at, updated_at, recent_activity, votes, comments)
get_community_post_comments
Retrieve a community post and all its comments - Input: -post_id (integer): The ID of the post to retrieve comments for
create_community_post_comment
Create a new comment on a community post - Input: -post_id (integer): ID of the post to comment on
- body (string): Comment content
- author_id (integer, optional): Comment author ID (only available for Help Center administrators)
- notify_subscribers (boolean, optional): Whether to notify subscribers (defaults to true)
update_community_post_comment
Update a comment on a community post - Input: -post_id (integer): ID of the post containing the comment
- comment_id (integer): ID of the comment to update
- body (string): Updated comment content
update_community_post
Update a community post - Input: -post_id (integer): ID of the post to update
- title (string, optional): Post title
- details (string, optional): Post content (supports p, br, strong tags)
- topic_id (integer, optional): ID of the topic this post belongs to
- status (string, optional): Post status (planned, not_planned, answered, completed)
get_community_topics
Retrieve all community topics - Returns a list of topics with their details including name, description, follower count, etc.Sign in to leave a review
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